Accelerate your buyer's journey by serving their needs in real-time

The Social27 Playlist delivers a ‘binge-worthy’ content experience for customers while
the AI assistant identifies intent, qualifies leads, and schedules meetings for sales.

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AI Automation Solutions

Automations

Automation Studio
(no-code)

Easy point and click automation studio that doesn’t require any coding skills. Combines workflows and dataflows for triggers and complex decision logic.

Attended or unattended automations, that can run with or without human involvement or triggering. You can develop, visualize and continuously improve the repetitive customer journeys. Test new automations, gauge results and update.


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Features

OWN THE CONVERSATION,
WOW THE CUSTOMER

The convergence of Conversational AI with Process Automation.
Choose the automations & experiences that fit your business
needs today and into the future.

Enterprise Grade

Featuring automations, workflow packages, orchestration, analytics, dashboards, SLAs, audit trail, integrated security model and 99.95% uptime on Microsoft Azure.

Bespoke Automations

You can automate the processes actions as much or little, as you please. Strike a balance between automations and human engagement as per your business needs.

Your Data, Brand & Experience

All aspects of the end user experience are owned and controlled by you. This includes the branding, name, voice, personality, responses and avatar.

Embed Anywhere

The virtual assistant leverages the Microsoft Conversational AI platform and therefore can be surfaced through any Bot Framework channel – e.g. WebChat, FaceBook Messenger, Skype, etc.

Global

The virtual assistants are powered by the Translator Cognitive Service providing Machine Translation capabilities to extend your reach globally.

Adaptive Cards

Adaptive Cards provide the ability for your Virtual Assistant to return User Experience elements (e.g. Cards, Images, Buttons) alongside text base responses

Governance, Security & Compliance

All conversations are stored automatically, providing complete oversight and audit trail. Benefit from the Azure global infrastructure including ISO 27018, HIPPA, PCI DSS, SOC 1,2 and 3 certification.

Low Total Cost Of Ownership (TCO)

We provide you with low TCO from the get go, plus there are no steep development or maintenance costs to scale the experience.

Catalog Of Plug & Play Automations

You can run, clone and edit automations easily. We can work with you to develop new automations that are specific to your business needs.

Integrations

Integrated with your favorite platforms

Microsoft Teams

Microsoft Dynamics 365

Marketo

Slack

Sales Force

Hubspot