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Serve customers in real-time, every time.

An AI platform that automates conversations, workflows and processes across marketing, sales and support

We want to take your concepts and transform them into wonderful video productions that really demonstrate what you, your company or your brand are all about.

We build digital solutions that combine clever strategy with creativity and technology

Innovative thinking, effective execution and agility: Achieve more with our business consulting services

Are you GDPR compliant? We offer the most advanced training to ensure your company's compliance.

Trainings offered: Foundation, Practitioner, Microsoft 365 GDPR

Get Trained

CONVERSATIONAL PROCESS AUTOMATION (CPA)

Explore how CPA works-AI modeling, Automations, Insights and conversational architecture.

AI Model

We connect with your Marketing, Sales and Customer Service solutions, then develop and train our AI on data extracted from your historical conversations.

CoPilot (Virtual worker + Human)

Our AI can then recognize how best to resolve intent identification, qualification, scoring, support queries, provide smart recommendations and answers to customers. Synchronized collaboration between Virtual worker and Human agents powered by notifications and context to serve the customer needs.

Solo (24/7 Virtual worker)

We start by automating your most repetitive conversations and FAQs across marketing, sales and support. Let’s build out the personality, the workflows and the conversation tree. Deep analytics and insights will help to observe, alter, re-train and excel.

Conversation Architecture

Here comes the Conversation Configurator, which will enable you to automate your conversations end-to-end, without any human involvement (if you need so).

This is where you connect all your incoming customer conversations with workflows and processes.

Develop, visualize and continuously improve the repetitive customer journeys. Test new automations, gauge results and update as you see fit.

Automations

We provide a robust library of pre-built automations and will work closely with you to develop new automations that map to your exact business needs.

With Natural Language Processing and Machine Learning, you can easily add new smart skills and build the most advanced automations.

Detailed Analytics Dashboard

How many conversations?
How many meetings scheduled?
What’s the ROI?
Who are the top performers?

The dashboard provides a real-time check on the health of your business all day, every day.

OWN THE CONVERSATION, OWN THE CUSTOMER

The convergence of Conversational AI with Robotic Process Automation (RPA). Choose the automations & experiences that fit your business needs today and into the future.

ENTERPRISE GRADE

Featuring automations, workflow packages, orchestration, analytics, dashboards, SLAs, audit trail, integrated security model and 99.95% uptime on Microsoft Azure.

BESPOKE AUTOMATIONS

You can automate the processes actions as much or little, as you please. Strike a balance between automations and human engagement as per your business needs.

YOUR DATA, BRAND & EXPERIENCE

All aspects of the end user experience are owned and controlled by you. This includes the branding, name, voice, personality, responses and avatar.

EMBED ANYWHERE

The virtual assistant leverages the Microsoft Conversational AI platform and therefore can be surfaced through any Bot Framework channel – e.g. WebChat, FaceBook Messenger, Skype, etc.

GLOBAL

The virtual assistants are powered by the Translator Cognitive Service providing Machine Translation capabilities to extend your reach globally.

ADAPTIVE CARDS

Adaptive Cards provide the ability for your Virtual Assistant to return User Experience elements (e.g. Cards, Images, Buttons) alongside text base responses

GOVERNANCE, SECURITY & COMPLIANCE

All conversations are stored automatically, providing complete oversight and audit trail. Benefit from the Azure global infrastructure including ISO 27018, HIPPA, PCI DSS, SOC 1,2 and 3 certification.

LOW TOTAL COST OF OWNERSHIP (TCO)

We provide you with low TCO from the get go, plus there are no steep development or maintenance costs to scale the experience.

CATALOG OF PLUG & PLAY AUTOMATIONS

You can run, clone and edit automations easily. We can work with you to develop new automations that are specific to your business needs.

SCABILITY

Deploy Conversational Process Automation (CPA) at enterprise scale. Manage a variety of marketing, sales and support processes regardless of complexity.

INTEGRATIONS

TIE IT ALL TOGETHER

Bring conversations, scheduling, workflows and more into the Socila27 CPA platform with many integrations to choose from.

Our integration with Azure AI, Microsoft Teams and Microsoft Dynamics 365, is par excellence. Get in touch to discover the potential.

CUSTOMER INTENT

SEE THE BIG PICTURE

Identify customer intent, their specific needs and map it to your solutions capabilities. Deliver conversation-qualified leads (CQL) as in the Forrester report titled “The Birth Of The B2B Consumer”.

This doesn’t necessarily require a live human conversation. You can measure the strength of a CQL by the depth of a B2B consumer’s content consumption or, of course, an analysis of his actual conversations with a chatbot or virtual agent.

CONVERSATIONAL AGENTS ON-DEMAND

HIVE@Social27 AI

Introducing the first and only enterprise-grade platform for Conversational Agents and Bots On-Demand.

Scale your campaign by developing the conversational info architecture (IA), deploying hundreds or thousands of campaign agents on your sites globally or your channel partner websites, anywhere in the world with a single click.

Create, deploy, manage and update thousands of bots in an instant to meet demand spikes. The Social27 Hive delivers on-demand Conversational Process Automation (CPA) with scalability, security, flexibility, all designed for the modern enterprise.

1

Map customer needs to capabilities

Categorize customer needs, map them to your capabilities and train the AI assistant

2

Embed AI assistant on your website

Drop a line of code on your site to unleash the power

3

Classify customer intent and qualify leads

Guided Q&A powered by a tailored conversational tree

4

Schedule meetings and close sales

Meet with prospects that are ready to buy

5

Achieve conversational Intelligence

Deep insights from the frontlines, like never before

Let's Talk

or e-mail us

Headquarters

2733 152nd Avenue Northeast
Redmond, WA

Phone: 1.800.720.4851
Email: hello@social27.com

Sales

10 Bruton Street
Mayfair London, W1J 6PX

Phone: 1.800.720.4851
Email: hello@social27.com

Research & Development

50 New officer CL
Patiala (Punjab) India

Phone: 1.800.720.4851
Email: hello@social27.com

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