Develop, distribute, monitor & update your Swarm (AI Assistants + Playlists)
The simple 3 step process:
Start a new campaign Hive and develop the Swarm (AI Assistants and related Playlists), load conversations, messaging and content that maps to the campaign.
Invite your channel partners and resellers to the campaigns Hive. They choose the relevant campaign and get access to the embed scripts for the Swarm right away.
The Hive dashboard is the centralized control room where you can monitor, secure and manage your entire swarm (AI Assistants + Playlists) at scale.
You will get valuable insights and ROI data on campaigns. Insights from customer conversations, content engagements across your entire channel delivered in a secure and compliant environment.
Total deployments across the ecosystem
Number of conversations and meetings scheduled across the swarm
Human + AI (co-bot) engagements
Top conversation categories and keywords
Number of content engagements, top content items
Access insights by account or by agent / team
Audit and compliance trail for all activities across the Swarm
Uptime and health of the Swarm
Customer sentiment across the Swarm
Most importantly, the ROI on your campaigns in real-time!
Analyze the insights from the Hive dashboard and make updates to the conversation flow and the Playlist content. Take down the content that isn’t working, add more of what your customers want. You will know what messaging and content actually works and drives revenue for the company.
You can deploy thousands of AI Assistants + Playlists in a day across your entire channel ecosystem
Insight from thousands of actual conversations with customers in real-time
Showcase the business value and even direct sales from each campaign and piece of content