Social27 Partner Ecosystem Accelerator

Velocity across the ecosystem by enabling a #NoFriction customer journey
Remove friction from your customer’s journey- awareness to retention, by serving their needs for content and support, in real-time:

Automate repetitive workflows

Augment ecosystem sellers and customer success

Analyze metrics for continuous improvement

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Automation & Augmentation

Flip the drip with the Social27 Playlist– a bingeable personalized content experience for your customers. Easily drag and drop videos, whitepapers and so much more to create the Playlist and send to customers with a click of a button.

When the customer engages with content in the Playlist, the Social27 AI Assistant is triggered to answer any questions or queries the customer may have – and in parallel, a notification is sent to the seller to jump into the conversation if the customer is ready to engage.


Analytics & intelligent insights

The Social27 Hive dashboard is the centralized control room where you can monitor, secure and manage your entire swarm (AI Assistants + Playlists) at scale.

You will get valuable insights and ROI data on campaigns. Insights from customer conversations, content engagements across your entire channel delivered in a secure and compliant environment.

Automate Content Delivery with Playlist:

Binge Watch

Imagine engaged customers binging on your content- just like Netflix!

Recommendation Engine

Social27 Playlist enables an on-demand personalized content experience.

Automation Engine

Social27 AI services predict and automate content recommendations based on the account propensity, buyers intent, interaction and expressed interest.

Augment with AI Assistant:

Qualify leads

Intelligent Q&A analyzes buyer intent and qualifies your leads

Set up sales meetings

The AI assistant invites sales reps into the chat or sets up meetings based on customer and sales rep calendars

Tailored conversations

Sellers tailor their conversations based on content engagement signals provided by the AI Assistant

Analyze with the Hive:

Rapid deployment & scale

You can deploy thousands of AI Assistants + Playlists in a day across your entire channel ecosystem

Super rich insights

Insight from thousands of actual conversations with customers in real-time

Marketing ROI

Showcase the business value and even direct sales from each campaign and piece of content

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