Product Development

Develop the products your customers really want with Social27 AI Assistant and Conversational Intelligence

From conceptualization to management, product development has significant impact on your business’ profitability and reputation. Knowing what products to offer and how to manage and enhance them will give you an edge on your competition. Gathering the data you need can be a daunting task. After all, you can’t read your customers minds.


Fortunately, customers tell us all you need to know. Social27 AI Assistant and Conversational Intelligence are all ears when it comes to your customers. Through customer chats, emails and calls our language processing tools gather customer sentiment, needs and trust to help you roll out the perfect product and perfect the products up and running.

By identifying positive and negative conversation valence, Conversational Intelligence helps identify strengths and weaknesses in your product reception that might go unnoticed by support employees. Social27 AI services draws together customer and internal feedback with market insights, so that your products will be a hit and stay that way.

Only 5% of new products succeed

Conversational Intelligence provides invaluable customer communication insights to better develop and manage your products.

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Qualify leads

Intelligent Q&A analyzes buyer intent and qualifies your leads

Set up sales meetings

The AI assistant invites sales reps into the chat or sets up meetings based on customer and sales rep calendars

Tailored conversations

Sellers tailor their conversations based on content engagement signals provided by the AI Assistant