Microsoft Gold partner delivering Intelligent automation across marketing, sales and cx. Built on Azure AI and delivered with Microsoft Teams at the center.
The Social27 AI Assistant accelerates sales and customer engagement through a human-friendly conversation experience.
Microsoft Bot framework 4.x
See live conversations and jump in as needed
Notifications accounts engage with AI Assistants
Insights dashboard to see conversations, meetings scheduled, sentiment, top agents
Personalized B2B content to engage buyers and accelerate sales. Create personalized binge worthy content experiences - accelerating the B2B buyer’s path to purchase. A self-managed hub for your marketing team to upload and publish all of their stunning content to a website, social media or even an email campaign – no IT team dependency.See Playlist in action
Build Playlist and manage content
See live customer activity and join chat with customer
Deep insights dashboard
Manage team members, notifications and leaderboard
Social27 Conversational Intelligence ingests and documents all your conversations from customer calls and emails. Thus unlocking insights that can accelerate sales or be used to serve your customers better. Identify positive and negative sentiment, track specific keywords including competitive mentions, search, score, rate and annotate the conversations.
Natural Language Processing
Speech to Text
Key phrases, language detection
Conversational deep dive by call or agent
Boost Microsoft Teams and Azure usage in your accounts
Showcase solutions powered by Microsoft AI services to your customers