Customer Service

Social27 AI Assistant is there for your customers through every step of their journey, giving your representatives the time to build the most important relationships

Today’s customers are accustomed to having the internet at their fingertips and expect answers to their questions 24/7. A daunting task for enterprises that don’t have endless resources. Even for those with abundant resources, customers often wait to get the answers they want, or must be redirected to another representative, frustrating customers further. Frustrated customers have costly effects on reputation and, ultimately, sales.


Social27 AI Assistant is an intelligent customer service representative available 24/7 to answer your customers questions, direct them to the products they want and even cross- and up-sell. If customer needs can’t be resolved automatically, the AI Assistant will get them in touch with the right person.

Your representative will receive the information they need to continue the conversation and move customers toward purchase decisions. Your customers’ questions and needs are addressed immediately, helping them navigate their individualized experience. By augmenting the customer service experience with AI Assistant, your customer service teams are then better able to build the more complex parts of the customer relationship.

Plus, your customer service conversations are analyzed, giving you the insights needed to make the right improvements.

90% of customers rate an "immediate" response as important when they have a customer service question

Social27 AI Assistant ensures that your customers are helped immediately and feel understood. It also frees your customer service representatives to attend to customers in the ways that only they can.

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Qualify leads

Intelligent Q&A analyzes buyer intent and qualifies your leads

Set up sales meetings

The AI assistant invites sales reps into the chat or sets up meetings based on customer and sales rep calendars

Tailored conversations

Sellers tailor their conversations based on content engagement signals provided by the AI Assistant

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