Customer Segmentation

Understand your customers better with Social27 Conversational Intelligence

Acquiring new customers is expensive. Retaining existing customers is a challenge. Churn rates drive down profitability. Understanding your existing and potential customers is required for growth, but it requires good use of the data your customers provide you with.


Social27 Conversational Intelligence provides the insights you need to truly understand your customers’ needs, intents, motivations and emotions.

Using text derived from Social27 AI Assistant, calls, emails and website interaction, Conversational Intelligence generates the needed data from customer responses to cluster and segment customer data.

Learn who your customers are, what they want and what sets you apart. Use these insights to analyze trends within precision targeted clusters.

Companies that implement a comprehensive, analytics-based approach to
base management can reduce their churn by as much as 15%

Develop a better business strategy with precise, personalized targeting.

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Qualify leads

Intelligent Q&A analyzes buyer intent and qualifies your leads

Set up sales meetings

The AI assistant invites sales reps into the chat or sets up meetings based on customer and sales rep calendars

Tailored conversations

Sellers tailor their conversations based on content engagement signals provided by the AI Assistant

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