Customer Retention/Defection Risk Identification

Social27 AI services give you visibility into customer trends so you can increase customer retention

It is easier to retain a customer than to acquire them anew. Customer acquisition is costly. Knowing what causes customers to cease using your products is a difficult task. Our AI tool can provide you with the information to reduce churn by identifying defection risks.


Social27 AI analyzes customer behavior, demographics and interaction sentiment to identify potential defection risks outside of seasonal and market trend forces.

Our tools analyze like cases to determine the factors that lead to high defection propensity. Paired with customer intent insights, our tools can help identify and remedy factors driving churn.

The average business loses 20% of customers annually. In some industries this leakage is as high as 80%

Conversational Intelligence and AI Assistant pair to give you unprecedented insights into what your customers want and need.

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Qualify leads

Intelligent Q&A analyzes buyer intent and qualifies your leads

Set up sales meetings

The AI assistant invites sales reps into the chat or sets up meetings based on customer and sales rep calendars

Tailored conversations

Sellers tailor their conversations based on content engagement signals provided by the AI Assistant

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