It is easier to retain a customer than to acquire them anew. Customer acquisition is costly. Knowing what causes customers to cease using your products is a difficult task. Our AI tool can provide you with the information to reduce churn by identifying defection risks.
Social27 AI analyzes customer behavior, demographics and interaction sentiment to identify potential
defection risks outside of seasonal and market trend forces.
Our tools analyze like cases to determine the factors that lead to high defection propensity. Paired with customer intent insights, our tools can help identify and remedy factors driving churn.
Conversational Intelligence and AI Assistant pair to give you unprecedented insights into what your customers want and need.Learn more
Intelligent Q&A analyzes buyer intent and qualifies your leads
The AI assistant invites sales reps into the chat or sets up meetings based on customer and sales rep calendars
Sellers tailor their conversations based on content engagement signals provided by the AI Assistant