Automated 311

Meet your residents needs and keep things moving with Social27 AI Assistant

311 responds to a wide array of inquiries effectively. However, operation hours limit resident access to the service, phone menus aren’t well suited to complex inquiries and calls often need to be routed to human representative. Waiting for normal business hours or on a 311 hotline is frustrating for residents, and using human representatives to resolve simple inquiries is expensive for local governments.


Social27 AI Assistant can reduce wait times and resolve many inquiries in real time. Whether the inquiry is about hazardous or bulky-item pickup, service requests or a question about election administration, AI Assistant can resolve most inquiries.

AI Assistant determines user intent, provides them with the information they need, automatically schedules services or schedules a call with the right person to resolve their inquiry. The data from chats can be used to analyze resolution times to identify where improvements can be made and whether all appropriate information is published and publicly available.

Cities pay an average of $3.40 to answer a single call

Social27 AI Assistant resolves 311 inquiries faster and directs all escalated inquiries to the right representatives.

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Qualify leads

Intelligent Q&A analyzes buyer intent and qualifies your leads

Set up sales meetings

The AI assistant invites sales reps into the chat or sets up meetings based on customer and sales rep calendars

Tailored conversations

Sellers tailor their conversations based on content engagement signals provided by the AI Assistant

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